7-day Policy for Return and 14-day Policy for Exchange All coolwatch.live Products! Do you have a guarantee or warranty?

Yes - coolwatch.live chooses products to sell based on their excellent designs and proven reliability. So the quality is guaranteed.

We check all of your orders during the packing stage to make sure that the right accessories are included.

We have a QA team who tests your ordered products are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.

All our products are covered by a 7-day policy for return and 14-day policy for exchange.

In essence this means that faulty products can be returned to coolwatch.live, we will make the repairs or instant exchange and ship them back to you.

Address for return is submitted in the meanwhile of acquiring the return merchandise authorization (RMA).

Quality problem can be defined as obvious quality defects, not following the customization requirement of customer and size deviation from the original size criteria as well as required measurements.

For the dispute on size deviation, please take some photographs on the merchandise by laying it on the ground and place a tape ruler to measure out the problem. Customer shall submit the photographs to coolwatch.live and coolwatch.live may have the designated personnel to take the dispute and a reply will be offered within 24 hours.

Color aberration is existed due to the color effect by the PC monitor and weather condition. The quality problem is not included with color aberration. Quality problem shall refer to product blemish such as holes or serious discolored and craze on the product. The problems related to material differentia from the buyer’s imagination or when buyer using the product but not beautiful enough and the color is not fit etc which we will not regard them as the quality problem.

In case the serious damage or obvious color differentia that you made on the order when have the product received. Please contact our customer service as soon as possible. We will arrange your request for exchange or refund. Please make sure the product is unused and send it back to us within 7 days after you receiving it. Product can not be returned after the laundry.

By considering the uniqueness of the product in the event of the product is in Custom Made. We can offer you a revise service based on your requirement. The return or exchange of the product in is not accepted.

We don’t take any responsibility on the delay of your using the product if the processing of Custom Made order is delayed due to the late remittance of product fare and arise with dispute on item return or exchange.

We don’t accept the request for the return of your received product in the event of product did not meet your requirement on the change of style from the original product design. We shall strictly follow your requirement on the change of the original design of product after you paid for the relevant order you placed.

The intimate apparels are not acceptable for return or refund because those are comparatively personal and close fitting.

Please make sure the right size when you buy.

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